In my experience, when I mentioned I was considering more costly options, they kindly mentioned it really wasn’t needed and I wouldn’t benefit in performance for my needs. When ordering a new computer, they first ask what it will mainly be used for and then suggest which components should be considered. Ever since purchasing my first Talon, I can’t count the times I’ve told people about the extreme high quality of Falcon Northwest computers and the excellent, above and beyond efforts of the support staff! This also holds true for the sales personnel. This holds true for all past tech support contacts as this is my second Talon with the first still operating after 14 years. When a telephone conversation is necessary, I have never been rushed nor has there been any indication of too much time being spent by the support staff regarding explanations or instructions.
All of my emails are answered within a day and are very detailed, some with photos to further help me understand what actions I have to take. Recently, I have had issues with my Talon. I would like to bring to your attention the excellent support I’ve received from the technical team members of Falcon Northwest. You can buy a great computer anywhere, but you cannot buy the piece of mind you get with Falcon Northwest's support team.įALCON NORTHWEST - EXCELLENT IN EVERY WAY
FALCON NORTHWEST FREE
When my TLX model was nearing the end of its warranty and had a reoccurring fan issue show up again for the second time, Falcon went out of their way to send a brand new TLX machine, of the current generation parts and chassis, completely free of charge. On all occasions, Falcon did their best to quickly help over email, and when the issue needed the machine to be sent in, they cover overnight shipping both ways and get it back as soon as possible. I have had a few issues with one of mine, a TLX laptop. What makes Falcon truly stand out from the rest of the pack, is their service and commitment to their machines. No bloat-ware at all to worry about like some other builders either. Shipping materials are carefully designed to make sure your machine gets there safe and sound.
Rest assured, you will get a machine made from your choice of a good spread of hardware options, and it will look clean and excellently assembled, from the paint, to the cable management, to every screw. Many of them are very talented at what they do, and FalconNorthwest is no different. There are plenty of companies out there making custom built gaming and creative machines. There are plenty of companies out there… but Falcon's got an Ace
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